Shipping policy

Wholesale Shipping & Lead Time Policy

Last updated: January 26, 2026

This Shipping Policy applies to all orders placed through ResilScents Wholesale (“ResilScents,” “we,” “us,” or “our”).

Order Processing & Lead Times

All ResilScents Wholesale products are handcrafted in small batches.

  • Standard wholesale orders are processed within 5–10 business days after payment is received and the order is approved.

  • Lead times are estimates and may vary based on order size, product availability, seasonal demand, or production volume.

  • Custom, private-label, or large-volume orders may require extended lead times, which will be communicated prior to order acceptance.

Orders are processed Monday–Friday, excluding holidays.

Shipping Methods & Carriers

  • Shipping methods and carriers are selected at checkout unless otherwise agreed in writing.

  • We primarily ship via reputable carriers such as USPS, UPS, or FedEx.

  • Expedited shipping does not shorten production lead times unless explicitly approved.

Shipping Costs

  • Shipping charges are calculated at checkout based on order size, weight, and destination.

  • Any applicable duties, taxes, or fees are the responsibility of the customer unless otherwise stated.

Risk of Loss

All orders are considered the responsibility of the customer once the shipment has been transferred to the carrier.

  • Risk of loss and title pass to the customer upon carrier pickup.

  • ResilScents Wholesale is not responsible for delays, loss, or damage caused by shipping carriers.

Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information.

  • Orders returned due to incorrect or incomplete addresses may be subject to additional shipping fees.

  • We are not responsible for delays caused by address errors provided at checkout.

Shipping Delays

While we strive to meet stated lead times, delays may occur due to:

  • Carrier issues

  • Weather events

  • Supply chain disruptions

  • High-volume or seasonal demand

ResilScents Wholesale is not liable for losses resulting from shipping delays beyond our control.

International Shipping

  • International shipping availability varies by destination.

  • Customers are responsible for all customs duties, taxes, and import fees.

  • We are not responsible for delays caused by customs processing.

Damaged or Lost Shipments

  • Claims for damaged or missing items must be submitted within 5 business days of delivery.

  • Claims must include order number and supporting photos where applicable.

  • Please refer to our Wholesale Return & Refund Policy for claim resolution details.

Contact

For shipping-related questions or concerns, please contact:

Email: resilscentesales@gmail.com