Privacy policy

Privacy Policy

Last updated: January 26, 2026

ResilScents Wholesale (“ResilScents,” “we,” “us,” or “our”) operates this wholesale store and website, including all related information, content, features, tools, products, and services (collectively, the “Services”). ResilScents Wholesale is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction through the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy governs with respect to the collection, processing, and disclosure of your personal information.

By accessing or using any of the Services, you acknowledge that you have read and understand this Privacy Policy.

Personal Information We Collect or Process

“Personal information” means information that identifies or can reasonably be linked to you or another individual. It does not include anonymized or de-identified data.

Depending on how you interact with the Services and as permitted by law, we may collect or process the following categories of personal information:

  • Contact details such as name, billing and shipping address, phone number, and email address

  • Financial information such as payment method, transaction details, and payment confirmation (payment card data is processed securely by our payment providers)

  • Account information such as login credentials, preferences, and settings

  • Transaction information including products viewed, added to cart, purchased, returned, exchanged, or canceled

  • Communications including messages sent to us for customer support or inquiries

  • Device information such as IP address, browser type, and network information

  • Usage information including how you interact with or navigate the Services

Sources of Personal Information

We may collect personal information from the following sources:

  • Directly from you when you create an account, place an order, complete a wholesale application, or contact us

  • Automatically through cookies, analytics tools, and similar technologies

  • Service providers that process information on our behalf

  • Business partners or third parties where permitted by law

How We Use Your Personal Information

We may use your personal information to:

  • Provide and improve the Services, including processing orders, managing accounts, fulfilling transactions, shipping products, and customizing your experience

  • Communicate with you, including responding to inquiries, providing support, and sending order or account notifications

  • Marketing and promotions, such as sending emails or displaying relevant advertisements (where permitted)

  • Security and fraud prevention, including account authentication and protecting against unauthorized activity

  • Legal compliance, including responding to lawful requests and enforcing our policies

How We Disclose Personal Information

We may disclose your personal information:

  • To Shopify and service providers that support our operations (payment processing, fulfillment, analytics, customer support)

  • To business and marketing partners for permitted advertising and analytics purposes

  • When you direct or consent to such disclosure

  • To affiliates within our corporate group

  • In connection with business transactions or to comply with legal obligations

Relationship with Shopify

Our Services are hosted by Shopify. Shopify processes personal information in order to provide and improve the Services. Information submitted to our store may be transferred to and processed by Shopify and its partners in other countries.

To learn more, visit the Shopify Consumer Privacy Policy at:
https://privacy.shopify.com/en

You may also manage certain privacy rights through the Shopify Privacy Portal.

Third-Party Websites and Links

Our Services may contain links to third-party websites. We are not responsible for the privacy or security practices of those third parties, and we encourage you to review their policies before providing information.

Children’s Data

The Services are not intended for children, and we do not knowingly collect personal information from individuals under the age of majority. If you believe a child has provided personal information, please contact us so we can delete it.

Security and Retention

We implement reasonable security measures, but no method of transmission or storage is completely secure. We retain personal information only as long as necessary to provide Services, comply with legal obligations, resolve disputes, or enforce policies.

Your Rights and Choices

Depending on your location, you may have rights to:

  • Access or receive a copy of your personal information

  • Request correction or deletion of personal information

  • Opt out of certain data sharing or targeted advertising

  • Withdraw consent where applicable

You may exercise these rights by contacting us using the information below. We may need to verify your identity before processing requests.

We do not discriminate against individuals for exercising privacy rights.

Complaints

If you have concerns about our privacy practices, please contact us. You may also have the right to lodge a complaint with your local data protection authority.

International Transfers

Your personal information may be processed outside your country of residence. Where required, we rely on recognized safeguards such as Standard Contractual Clauses to protect international data transfers.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated “Last updated” date.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, or wish to exercise your rights, please contact us:

Email: resilscents@gmail.com
Address:
1066 Wayne Rd
Savannah, TN 38372
United States